Dispute Resolution:

Should you have a complaint or dispute please contact us in writing outlining the nature of your complaint and your preferred solution.  Please mail your compolaint to our head office address:

We will do our best to resolve the problem to your satisfaction. Please leave us adequate time to respond but if you are still not satisfied you have the right to escalate your complaint under European law. Please follow this link for more information:

http://ec.europa.eu/consumers/odr/