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Terms & Conditions

DELIVERY

  1. UK mainland delivery
    • Delivery is free of charge to UK mainland destinations
    • Most items will be delivered within 2-3 days of order but some items may take longer as indicated in the detailed product description
    • Some items are only available for Click & Collect from our Northampton store
  2. UK Islands & Northern Ireland
    • Most items are available for free delivery but some items may incur a small delivery fee during checkout
    • Some items are only available for Click & Collect from our Northampton store
  3. Overseas Delivery
    • A delivery fee will be calculated and added during checkout according to destination and weight
    • We endeavour to cover as many destination as possible but delivery is not available in some territories
    • Our products are all manufactured to UK Specification & may not be suitable for some overseas territories
    • Some products are not available for overseas delivery
    • Delivery times may be longer than quoted depending on your location
    • Any import duties attracted during transit are the responsibility of the customer. Failure to complete required customs documentation or pay duties will result in the loss of your parcel. If the item is returned to us any shipping costs incurred will be deducted from your refund and in cases where these costs exceed your order value no refund will be given.
  4. Parcel Tracking
    • All parcels are shipped via Interparcel or Royal Mail. Where a tracking service has been used the number will be supplied with your despatch notification. Please check your tracking data regularly to locate your parcel.
    • If you are not in when a delivery attempt is made one of the following actions will occur:
      1. Delivery may be re-attempted at a later date
      2. The parcel may be delivered to a local collection point
      3. The parcel may be left with a neighbour
      4. The parcel may be returned to us
  5. Refused Deliveries
    • Where a delivery is refused by the customer or the customer fails to assist in completion of delivery any return shipping costs incurred will be deducted from your refund and in cases where these costs exceed the order value no refund will be given
  6. Click & Collect
    • Some items are only available for click & collect from our Northampton store
    • Please await our call before travelling to collect
    • It may take up to 2-3 days to prepare your order for collection 
  7. We will not be held responsible for any costs incurred due to late delivery or non-delivery of goods
  8. Please feel free to contact us should require further information or assistance

NON-FAULTY RETURNS

We want you to be completely satisfied with your new purchase. Should you change your mind and wish to return an item, we will be happy to exchange the product or offer a full refund subject to the following:

  1. The item was purchased online & returned within 14 days of receiving your order
  2. A proof of purchase (receipt, delivery note, or bank statement) & cover note must be enclosed
  3. The goods are in 'as new' condition and returned in the original, undamaged packaging along with accessories and any free gifts received with it

In this instance the customer will be responsible for return shipping costs, we recommend using a signed service via Interparcel or Royal Mail

Please note:

  1. We do not accept non-faulty returns for items purchased in store
  2. We do not accept returns of cut to length speaker cables

 

FAULTY RETURNS

Have a faulty item? No problem, just get in touch with us to let us know what the problem is and our trained team will talk you through everything. It may be a configuration issue that we can rectify with advice over the phone, or it could be an internal fault that requires attention.

If the item is faulty within 28 days of purchase & in original condition with full packaging & accessories then we will arrange collection of the unit & provide an exchange or refund at your preference.

If the item is faulty after 28 days from purchase then please return the item to us & we will work with the manufacturer to repair & rectify the problem. In this instance the customer will be responsible for return shipping costs, we recommend using a signed service via Interparcel or Royal Mail

If the faulty product is part of an installation we will arrange for a trained technician to come out and try to rectify the problem. If it is not possible to rectify the problem on site then we will work with the manufacturer to arrange a repair and where possible provide a replacement product while yours is away (depending on availability)

 

HOW DO I RETURN A PRODUCT

Please contact us before returning an item.  You can contact us using one of the methods below:

 

These Terms & conditions do not affect your statutory rights