Privacy Policy

This privacy policy is for this website and served by Ortons AudioVisual governing the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.


The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.


Cookie Policy

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

The cookies in use are described in the table below.


Magento Standard Cookies

COOKIE NAME                                          



Indicates if a customer is allowed to use cookies.


A flag that indicates if caching is disabled.


The session key.


If product links were sent to friends, stores the timestamps in the format: $timeStamp1, $timestamp2, ..., $timestampN.


A poll ID that indicates if a vote has occurred.


Session ID


Allows guests to edit their orders.


Third Party Cookies

Third party cookies may be stored on your device to collect information from our website & other sites that you visit to provide measurement services & targeted advertising. We have an active relationship with the following companies:

  • Facebook
  • PInterest
  • Pricespy
  • Price Runner
  • PriceSpider
  • Kelkoo
  • iDealo (See more detaied information below)
  • Google Analytics (see more detailed information below)


Information about how targeted advertising works, your online privacy & personal choices is available here

You can asses who is storing & retreiving data on your device & opt out from individual companies by using this free tool available here 


iDealo Cookies




This cookie is used when an advertising medium is displayed. The cookie contains
a cookie ID and a list with data related to the touch point: the time and data, the
referrer URL and a code used to identify the specific advertising medium used.


This cookie is used when an advertising medium is clicked on. The cookie
contains a cookie ID and a list with data related to the touch point: the time and
data, the referrer URL, the ID of the page of the advertiser to which the click is
forwarded and a code used to identify the specific advertising medium used.

trackingoptout This cookie is used, when the opt-out-link is clicked on, in order to disable tracking
for the browser used.


Google Analytics Cookies 




Distinguishes users and sessions.


Determines new sessions/visits.


Determines if the user was in a new session/visit.


Stores the traffic source or campaign that explains how the user reached your site.


Opting out of Google Analytics

n order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.


Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

  • Internet Explorer

  • Google Chrome

  • Mozilla Firefox

  • Apple Safari


Disabling cookies on your browser will limit your experience of our website & will prevent you from being able to make a purchase.


What data do we collect from you?

  • When browsing our website your IP address will be stored in our secure server logs & may be used for statistical analysis.
  • When creating an account or making a purchase your Name, Address, email & telephone number is securely stored along with your purchase history.
  • Any cookies stored by our website on your device may be retrieved to identify your login session & items in your basket
  • We do not store any payment details & have no access to your payment details at any time. All payments are processed via a secure gateways with either Braintree or Paypal according to your checkout preference


What do we do with your information?

  • Your personal details will be used to assist in fulfilment of your order & provide an after sales service as required.
  • During the checkout procedure your details will be passed via a secure connection to the payment processing agent who will process security checks against external databases to prevent unauthorised payments & fraudulent behaviour.
  • Following a purchase we may contact you via email to request a product review for our website.
  • We Do Not sell or pass on your personal data to external companies


Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior consent with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to unsubscribe will by detailed instead.


External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; or Kings Trains Models.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.


Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example:

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.


Users of PayPal Checkout

Users of the PayPal Checkout system are reminded that they are also subject to the PayPal Privacy Policy


Resources & Further Information


Under the Data Protection Act 1998 & the GDPR act 2018 you may request a copy of personal information held about you by our company, we will require you to provide evidence of your identity before we will release such information. This information is available free of charge but we may charge an administration fee or refuse repetitive requests or requests that are deemed excessive or unfounded. If you would like a copy of the information held on you please write to our address below:

  • Hertford Digital Audio
  • T/A Ortons AudioVisual
  • 11 Kettering Road
  • Northampton
  • NN1 4AJ


Company Registration Number 06267896

This Privacy Policy was last updated April 2018 & may be updated periodically.

This privacy policy does not affect your stutory rights



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