Terms & Conditions

DELIVERY

    • GB mainland
      1. Delivery is free of charge to GB mainland destinations for orders over £20.00
      2. Delivery time varies by product and is indicated in the product description
      3. Some items are only available for Click & Collect from our Northampton store
    •  
    • GB Islands
      1. Some destinations may incur a delivery fee during checkout
      2. Delivery times may be longer than quoted depending on your location
      3. Some items are only available for Click & Collect from our Northampton store
    •  
    • EU, Northern Ireland, and unsupported delivery territories
      1. We do not currently deliver to EU nations or Northern Ireland. 
      2. If you wish to order we recommend using a parcel forwarding service such as Parcel Flow or Global Parcel Forward
      3. The transaction is complete at the point the parcel is delivered to the forwarding agency. As such, all further responsibility for the parcel will be between yourselves and the parcel forwarding agency, and all returns must be returned to the UK at your own expense.
      4. Our products are all manufactured to UK Specification & may not be suitable for some overseas territories
      5. Some items are not available for delivery
    •  
    • Non-EU Delivery
      1. Overseas delivery may be available for some items to selected countries. if eligible, a delivery fee quotation is available from the cart page prior to checkout
      2. Our products are all manufactured to UK Specification & may not be suitable for some overseas territories
      3. Delivery times may be longer than quoted depending on your location
      4. If you are purchasing as a company we will need your company tax ID for the item to pass through customs
      5. We cannot deliver personal parcels to a company address as your customs office will consider this a company purchase
      6. Some countries require your personal tax ID for the item to pass through customs, please enter this when placing your order
      7. We do not charge UK tax on your order but you may be charged tax and import duties as the parcel enters your country, please check with your local tax office for advice
      8. Any import duties and taxes attracted during transit are the responsibility of the customer. Failure to complete required customs documentation or pay duties and taxes will result in the loss of your parcel. If the item is returned to us shipping costs will be deducted from your refund and in cases where these costs exceed your order value no refund will be given
    •  
    • Parcel Tracking
    • All parcels are shipped via Parcel2Go or Royal Mail. Where a tracking service has been used the number will be supplied with your despatch notification. Please check your tracking data regularly to locate your parcel.
    •  
    • If you are not in when a delivery attempt is made one of the following actions will occur:
      1. Delivery may be re-attempted at a later date
      2. The parcel may be delivered to a local collection point
      3. The parcel may be left with a neighbour
      4. The parcel may be returned to us
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    • Refused Deliveries and Invalid Delivery Addresses
      1. Where a delivery is refused by the customer or the customer fails to assist in completion of delivery shipping costs will be deducted from your refund and in cases where these costs exceed the order value no refund will be given
      2. Where an item is undeliverable due to an invalid delivery address being supplied shipping costs will be deducted from your refund and in cases where these costs exceed the order value no refund will be given
    •  
    • Click & Collect
      1. Some items are only available for click & collect from our Northampton store
      2. Please await our call before travelling to collect
      3. It may take several days to prepare your order for collection 
      4. Goods will only be released on production of your Photo ID or a copy of your order
      5. Please bring your own bags if required
      6. Any carrier bags requested on collection are charged at 10p per bag

 

    • We will not be held responsible for any costs incurred due to late delivery or non-delivery of goods
    • Please feel free to contact us should require further information or assistance

 

 

NON-FAULTY RETURNS

We want you to be completely satisfied with your new purchase. Should you change your mind and wish to return an item, we will be happy to exchange the product or offer a full refund subject to the following:

      1. The item was purchased online & returned within 14 days of receiving your order
      2. A proof of purchase (receipt, delivery note, or bank statement) & cover note must be enclosed
      3. The goods are in 'as new' condition and returned in the original, undamaged packaging along with accessories and any free gifts received with it

In this instance the customer will be responsible for return shipping costs, we recommend using a signed service via Parcel2Go or Royal Mail

Please note:

      1. We do not accept non-faulty returns for items purchased in store
      2. We do not accept returns of cut to length speaker cables

 

FAULTY RETURNS

Have a faulty item? No problem, just get in touch with us to let us know what the problem is and our trained team will talk you through everything. It may be a configuration issue that we can rectify with advice over the phone, or it could be an internal fault that requires attention.

If the item is faulty within 30 days of delivery & in original condition with full packaging & accessories then providing we originally delivered the item, we will arrange collection of the unit from the same address & provide an exchange or refund at your preference. If the item was purchased or collected in store, or is located at an address other than the delivery address, then it is the customer's responsibility to return the item to the store.

If the item is faulty after 30 days of delivery then please return the item to us & we will work with the manufacturer to repair & rectify the problem. In this instance the customer will be responsible for return shipping costs, we recommend using a signed service via  Parcel2Go or Royal Mail

If the faulty product is part of an installation we will arrange for a trained technician to come out and try to rectify the problem. If it is not possible to rectify the problem on site then we will work with the manufacturer to arrange a repair. This is a chargable service as installation is not covered by the product warranty

 

HOW DO I RETURN A PRODUCT

Please contact us before returning an item.  You can contact us using one of the methods below:

 

DISPUTE RESOLUTION

Should you have a complaint or dispute please contact us in writing outlining the nature of your complaint and your preferred solution.  Please mail your complaint to our head office address:

Ortons AudioVisual
11 Kettering Road
Northampton
NN1 4AJ

 

These terms and conditions are governed by English law and are subject to the jurisdiction of the English courts.

 

These Terms & conditions do not affect your statutory rights

 

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